Digital everyday life
When something has happened: the next steps, reporting to the police and the right contact points in each country.
Distinguish opening a page from entering details or running a file. Check downloads and permissions, then choose proportionate next steps.
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After phishing, secure the affected login and check reused passwords, active sessions, recovery details and connected accounts.
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Use a verified contact route, explain which card details were exposed and document transactions. Reimbursement cannot be guaranteed.
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End suspicious remote access, disconnect the device and secure sensitive accounts from a trusted device. Record the sequence and obtain technical help.
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Use official recovery, review unfamiliar sessions and mailbox rules, then secure important linked services. Keep track of unresolved questions.
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Check the genuine profile, secure access and connected apps, then use official recovery where needed. Warn affected contacts through another channel.
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Use official device finding, protect the phone and contact relevant providers. Distinguish locking, erasing and removing a device.
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Record timing, contact channels, actions and evidence separately. Keep originals protected and share only through verified reporting routes.
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Independently verify unexpected recovery offers. Guarantees, advance charges and demands for sensitive information can create further losses.
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Track account checks, transactions, support cases and further contact attempts. A manageable weekly plan helps complete outstanding steps.
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Paid a fraudster by bank transfer? Call your bank at once, ask for a recall, report it to the police, keep the evidence and steer clear of recovery scams.
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A fake nude, video or voice clip of you is circulating? How to save evidence, report it to platforms and Google, and find help across Europe.
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